Refund policy

1. RETURNING PRODUCTS IF YOU CHANGE YOUR MIND

1.1 You have an unconditional right to cancel your order within seven working days from the day of delivery.

1.2 If you are unhappy with any of our products and would like to exchange/refund an item please inform us through the ‘contact Betty’ page. Please include your order number and reason for exchange/return. We will then email you a returns form to fill out and send back to us.

1.3 If you wish to return any products, they must reach us within 30 working days of when we dispatched your order.

1.4 Please ensure they are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order reference, contact details and reason for returning the item.

1.5 Upon receipt, we will contact you to determine whether you would like to exchange the items or receive a refund. If you desire a refund, we will aim to issue a refund within ten working days of contacting you. Any returned items must be sealed, unopened and in a re-saleable condition.

1.6 If you are returning items because you have changed your mind, please note that you will have to pay for the cost of returning the goods.

2. NO QUIBBLE GUARANTEE

2.1 Betty Miller aims for the highest level of quality at all stages of making, packaging and despatching your order. Please inspect your delivery and report any faulty or damaged goods as soon as you can.

2.2 f you receive a damaged parcel or a defective product, please contact us within 5 working days of when we despatched the order. You will receive a replacement product or full refund (including the cost of returning them to us). Please contact betty@bettymiller.com with your order reference, contact details and details of what is wrong with the product. Please do not return any products without contacting us first.

2.3 If the item you received does not correspond to the description given at the time of your order, please follow the procedure for damaged products. We try our hardest to provide a clear and accurate description on the website, together with images of how the product looks. We will pay for the postage return costs, but would be grateful if you would contact us first by emailing betty@bettmiller.com

2.4 Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed within 30 days.

2.5 The no quibble guarantee does not affect your statutory rights. If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.